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FAQ - What services do you offer? We offer written translation services, including editing, graphics and production, in a wide range of language combinations and in a wide variety of subjects. - How do I send you the source material? We can receive the source material via fax, post, or electronic mail at: office@E.G.B.translations.com - How will you send the translated material back to me? We usually send the translated documents by e-mail. We can also fax you the documents or send them via FTP, on a CD-ROM, floppy disk or in hard copy by snail mail, messenger or Fedex – whatever you prefer. - What do you charge? Our rates depend on the complexity of the subject matter and the size of the job. Generally, the price is based on the number of "units" of translated material. Please contact us with the details of your project and we will be happy to give you a specific price quote. - What do you charge per page? All work is calculated on the basis of "units" rather than pages. See below. - How do you calculate a "unit" of translation? One unit equals 250 words in the target language. This applies to all languages except the following: For German, Bulgarian, Russian, and Serbo-Croatian, the calculation is based on 1500 characters. For some East-Asian languages (such as Korean), the calculation is based on 250 words in the source material. The unit size, 250 words, is accepted in the translation industry worldwide. It equals about 15 lines of text in Times New Roman font, letter size 12. Please take into account that when translating from one language to another, there is often a certain expansion or shrinkage in length (number of words) of the text. - I have a short text to translate, only 100 words, how much will it cost? Our minimum fee is for one unit. Any text less than 250 words is considered one unit. - Do I have to pay for a quote? No, quotes are free! - How can I pay you? Payment may be done by bank wire transfer or check payments are the most customary. For more information about the payment method, please email us at Accounts. - I need a translation from/into a language not mentioned on your Web-site. Can you help? Most likely. We offer translation in almost any language. - How long does a translation job usually take? Generally speaking, the rate of work is 8-10 units per standard business-day per translator. But we also offer Express Service for urgent jobs! - What constitutes "a standard business-day"? A business-day = 24 hours from the moment you submit your order, unless confirmation of the order is given after 4 p.m. Israel time. - Is your translation of various certificates recognized by foreign institutions? Our company is well-known and reputable; our translations were recognized in courts in Israel. USA, Canada and more. We can also have our translation notarized. - Do you supply any kind of formal confirmation attesting that the translation is true to the original? Yes, we have an official stamp to that effect. Upon request, you may also receive a confirmation that the translator who translated your material is indeed proficient in both languages. We do not employ an in-house Public Notary, but we can refer you to one. - How do your translators differ from any native speaker of two or more languages? Just knowing a language, no matter how well, does not qualify a person as a professional translator. Our translators go through a strict screening and testing process before being accepted. We employ only the best, and continue monitoring their performance on a regular basis. - I have a question that is not answered here. Please contact us by any of the following means for a prompt reply to your questions: office@E.G.B.translations.com Tel.: +972-(0)523-059059 - Fax: +972-(0)9-7659369
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